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ITIL Foundation (Version 5) Sample Questions:
Which dimension of digital product and service management ensures that people working in an organization have sufficient skills to support anticipated needs?
- A. Value streams and processes
- B. Organizations and people
- C. Information and technology
- D. Partners and suppliers
Correct Answer: B 🗳️
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Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
- A. Continuous delivery
- B. Continuous deployment
- C. Continuous integration
- D. DevOps
Correct Answer: A 🗳️
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Which of the following terms BEST describes a change?
- A. An underlying cause of one or more incidents
- B. Any component that needs to be managed in order to deliver an IT service
- C. An unplanned interruption to a service or reduction in the quality of a service
- D. The addition, modification, or removal of anything that could have an effect on products and services
Correct Answer: D 🗳️
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Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
- A. Discover
- B. Design
- C. Build
- D. Acquire
Correct Answer: D 🗳️
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Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Deliver
- B. Support
- C. Operate
- D. Transition
Correct Answer: C 🗳️
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