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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
- Analyzing the importance of each element of service when planning and applying service improvements
Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:
- Utilizing the relevant communication techniques and tools to support improvement in a specific given context
- Applying knowledge of communications when planning and implementing improvements
- Explaining the importance, benefits, value, and nature of good communication
- Explaining the purpose and value of communication techniques and tools
- Explaining the communication principles
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Applying Guiding Principles | - ITSM Improvement Principles
|
| Communication | - Effective Communication
|
| Continual Service Improvement | - CSI Approach
|
| Organizational Change Management | - Change Enablement
|
| Measurement and Metrics | - Measurement Framework
|



