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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Three calls can successfully be made across a WAN link. When a fourth call is made, the quality of all four calls degrades. Which QoS mechanism can help avoid this problem?

A) LFI
B) priority queuing
C) CAC
D) LLQ
E) FRF.12

2. Refer to the exhibit. A site is using four-digit extensions for internal calling. The voice-mail pilot number is 8000. Calls to extension 2001 hear the Cisco Unity opening greeting instead of the subscriber's greeting when forwarded to Cisco Unity.
What is the probable cause?

A) Extension 2001 has not been defined in Cisco Unity.
B) A call routing rule has been added that is preempting the Attempt Forward rule.
C) A greeting has not been recorded for mailbox 2001.
D) The Voice Mail Box Mask setting in Cisco Unified CallManager is set to 8000 instead of XXXX
E) The mailbox is configured with the E.164 number instead of the extension.

3. Refer to the exhibit.

An intercluster call was placed from extension 2001 to 3001. The SDI trace from the calling cluster. Which RTP port was used by the calling phone?

A) 4000
B) 19470
C) 18462
D) Not possible to tell because a second invite was sent because of call failure
E) 8000

4. The G.729 codec is configured for branch office phones that call across the WAN link to headquarters. Cisco Unity Connection in headquarters is configured to accept only the G.711 codec. Branch users currently cannot access their voicemail.
Which solution is best to enable voicemail for branch users and minimize WAN bandwidth utilization per call?

A) Enable transcoding resources on Cisco Unified Communications Manager.
B) Enable transcoding resources on the branch office gateway.
C) Enable transcoding resources on Cisco Unity Connection.
D) Enable transcoding resources on the headquarters gateway.

5. Which tool or approach is the most effective to display detailed real-time output of CPU utilization of Cisco Unified Communications Manager servers for troubleshooting purposes?

A) creating trace files
B) DNA
C) sniffer traces
D) RTMT

Solutions: