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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses

2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
D) KPIs track project success and if the promised value is delivered.

3. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A service catalog for publishing self-help services to end users.
B) Compliance support through e-Signature and e-Audit.
C) A scanning tool for identifying deployed IT infrastructure components
D) An incident handling capability.
E) A common user interface and GUI editor.

4. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.

5. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.

Solutions: