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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. Which elements can you define during fine tuning? There are 2 correct answers to this question

A) Account hierarchy
B) Sales territory hierarchy level
C) Sales Assistant
D) Routing rules

2. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can view Knowledge base group updates in the Feed pane
B) They can edit Knowledge base articles in the agent workspace
C) They can attach Knowledge base articles to tickets
D) They can create a ticket directly from SAP Jam

3. Which of the following elements can you use to set up routing rules for service tickets? There are 2 correct answers to this question.

A) Escalation status
B) Warranty
C) Channel type
D) Escalated date

4. You have selected the Override Territory field on the Accounts overview page. What effect does this have on the territory determination?
Please choose the correct answer.

A) It aligns the account territory determination with the territory realignment run.
B) It removes the account from the territory realignment calculation.
C) It remove the employee from the territory realignment calculation.
D) It removes only accounts with multiple territories from the territory realignment run.

5. Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing? There are 2 correct answers to this question.

A) Maintain product lists.
B) Maintain payment terms.
C) Enable business scoping.
D) Maintain price lists and discount lists.

Solutions: