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Salesforce Interaction Studio Accredited Professional Sample Questions:

1. Which entry source event type needs to be configured for a journey to be used in the segment join to journey builder feature?

A) API
B) Date based
C) Audience
D) Salesforce data

2. A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

A) Leverage service cloud to inform IS in real-time
B) The agent uses a customized next best offer widget powered by the interaction studioconnector
C) Manually sync data from Interaction studio to service cloud
D) Use machine learning to serve product/ content recommendations in email sent by your ESP

3. Which ingredient shows a vistor products or content based on a "people like me" algorithm?

A) Trending
B) Co Browser
C) Similar Items
D) Collaborative Filtering

4. Which global templates do you select and customize to provide trending blog recommendations on the homepage?

A) Einstein product recommendation
B) Banner with CTA
C) Infobar with CTA
D) Einstein content recommendation

5. If you want to compare the completion of two objectives based on a filter, what report would you use?

A) Visitor behaviour report
B) Referring sources report
C) Goal completion report
D) Goal comparison report

Solutions: