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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Channel
B) Response Code
C) Parent Campaign
D) Customer

2. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) scatter charts
B) single-series charts
C) multi-series charts
D) funnel charts

3. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?

A) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
B) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
C) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
D) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.

4. In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A) Open the case, and then assign the case to the queue.
B) Select the case in the case list, and then assign the case to the queue.
C) Select the case in the case list, and then add the case to the queue.
D) Open the case, and then add the case to the queue.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Open the opportunity, and then change the currency.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

Solutions: