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Pegasystems PEGACPSA24V1 Exam Syllabus Topics:

Section	Weight	Objectives
Data and Integration	25%	- Integration 1. Invoke external services (REST/Connectors) 2. Configure integration errors handling - Data Relationships 1. Configure data relationships (Case-to-Case, Case-to-Data) 2. Understand savable data pages - Data Modeling 1. Configure field groups and repeating fields 2. Create data objects 3. Understand the relationship between Case types and Data objects
User Experience	15%	- User Interface 1. Configure Views (List and Details) 2. Apply visibility conditions and validation rules 3. Use repeating dynamic layouts
Case Management	30%	- Routing Work 1. Route work to users and queues 2. Configure skill-based routing 3. Configure custom routing logic - Configuring Service Level Agreements (SLAs) 1. Configure escalation actions 2. Configure Urgency and Goal, Deadline, and Passed Deadline intervals - Designing a Case Life Cycle 1. Configure case processes and steps 2. Understand Case types and stages 3. Understand Case Hierarchies and Dependencies
Application Development	30%	- Application Design 1. Create and configure applications using App Studio 2. Configure Microjourneys 3. Manage application rules and ruleset versions - Debugging and Testing 1. Use the Clipboard and Tracer 2. Understand unit testing of rules - Reporting 1. Exposure properties for reporting 2. Create and configure Reports