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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the "delete activities" privilege from all the roles for users who have this access.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" button from all pages used by the users who have this access.

Question 2

Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Administrator-defined milestone data is not included in Analytics.
D. No standard reports on milestones are provided.

Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It enables anonymous users to search the DCS knowledge base.
B. It is configured exclusively via the Engagement Cloud Security Console.
C. It does not require matching passwords between Engagement Cloud and DCS.
D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Question 4

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
D. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Question 5

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Instruct users that they can only change their password by chatting with an agent.
C. Enable the "Password Reset" option in the User Administration component.
D. Add the Password Reset component to your DCS application.

Solutions: