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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Case and ticket handling
|
| Topic 2: Oracle Fusion Service Overview | - Service Configuration Basics
|
| Topic 3: Integrations and Extensions | - Integration capabilities
|
| Topic 4: Reporting and Analytics | - Service analytics
|
| Topic 5: Field Service and Dispatch | - Field service operations
|
| Topic 6: Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question 1
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. The configured frequency to retrieve emails is too long.
D. Incoming messages have a custom filter.
Question 2
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A. The signed-in user does not have the appropriate access privileges to a toolbar.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. You have not enabled the Computer Telephony Integration (CTI) service.
D. The only toolbar enabled is the default one, and you must configure at least two.
E. You entered a toolbar height that is not more than 70 pixels.
Question 3
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
A. Object workflow
B. Icons
C. Objects
D. Reports
E. Exports
F. Roles and privileges
G. Fields
H. Themes
Question 4
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
A. Resolution is due on Saturday, 2 PM EST.
B. First Response is due on Friday, 12 noon EST.
C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
Question 5
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A. Entitlement rules are not valid for the service request.
B. No default coverages are set up.
C. The scheduled process has not been set up.
D. The Starts When criteria of the milestones is not True.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,C | Question 3 Answer: C,D,E,G | Question 4 Answer: B,C | Question 5 Answer: B,C,D |



