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Avaya 78202T Exam Syllabus Topics:

Section	Objectives
Topic 1: Data Backup, Restoration, and System Upgrades	- Backup strategies and procedures - Upgrade planning and execution - System restoration and recovery processes
Topic 2: Call Flow Configuration and System Monitoring	- ARS short codes and routing control - SIP line behavior and en bloc dialing - System Status Application (SSA) usage - Incoming Call Routes (ICR) and call handling
Topic 3: System Status, Troubleshooting, and Alarm Management	- System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) - System Monitor and debug tools - ISDN/PRI troubleshooting and alarm handling
Topic 4: Understanding of Avaya IP Office Platform and Security Administration	- Security administration and service users - Core platform components and architecture - Session Border Controller and SIP security concepts
Topic 5: Integrated System Logging and Network Diagnostics	- Network diagnostics using tools such as Wireshark - System logging and event analysis

Avaya IP Office™ Platform Support Online Test Sample Questions:

Question #1

Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A. Replace the patch cord of the IP Phone, and if it boots up, make a call.
B. Validate that the gateway IP address is present in the IP Phone configuration.
C. Attempt to ping the IP Phone and make a call if the ping is successful.
D. Check for an indicator light where the IP Phone is connected and listen for a dial tone.

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).

Question #2

If the in-use trunk is out of service, a customer needs to ensure that outgoing calls can use a secondary route.
How would this be achieved?

A. by enabling the In Service option and add a secondary ARS in the Out of Service Route on the primary ARS
B. by enabling the In Service option and add the primary ARS in the In Service Route on the secondary ARS
C. by setting the Time Profile with a business hours profile, and adding a secondary ARS in the Out of Hours Route on the primary ARS
D. by setting an Out of Service trunk on the primary trunk

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).

Question #3

What can be used to access the Avaya IP Office™ security settings?

A. Manager Application
B. System Status Application
C. User Portal
D. Monitor Application

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).

Question #4

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?