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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Analyze requirements and constraints - Assess customer IT ecosystem and architecture - Define KPIs and business objectives |
| Delivery and Implementation | 16% | - Integration and deployment best practices - Solution validation and optimization - Feature assessment: out-of-the-box vs custom |
| Planning and Design | 60% | - Design scalable product catalog and data model - Order capture, quoting and fulfillment design - Migration strategy and data quality - Asset management and MACD flows - Sprint planning and story prioritization |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers sells mobile devices with product attributes defining characteristics like color and capacity for iPhone models. They use attribute-based pricing to determine the mobile device based on customer selections. The billing system requires a unique SKU for each product variation. What minimal configuration out-of-the-box solution should a Consultant recommend to ensure correct SKUs are sent to the Billing system during order orchestration?
- A. Create Technical products and use decomposition relationships.
- B. Create a new middleware component to transform.
- C. Use Calculation Matrices to store the mapping and retrieve it during Orchestration Plan.
- D. Create a custom Object and Apex Class to create the desired mapping.
Correct Answer: A 🗳️
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An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Order Item Scope
- B. Top Order Item Scope
- C. Downstream Order Item Scope
- D. Account Scope
Correct Answer: D 🗳️
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United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high- speed offers for interested customers?
- A. Apply Promotion
- B. Modify order
- C. Disconnect and new order
- D. Change of Plan
Correct Answer: D 🗳️
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Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?
- A. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- B. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- C. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Asset Line Items, Assets
- D. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
Correct Answer: D 🗳️
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Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition: - if the customer is moving the internet services and is eligible for router - if the customer is moving the internet service and did not have router before - if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Use the Action type from Order items to the Decomposition Relationship Conditions.
- B. Implement the router condition logic in the integration layer as callout task
- C. Implement the router condition logic within decomposition layer with more conditions.
- D. Map all relevant information to the Customer Facing Service (CFS)
- E. Use action type from fulfillment request lines in the callout condition task
Correct Answer: A,D,E 🗳️
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