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BlackBerry 10 Support Specialist Sample Questions:

1. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Administration Service client, Devices>connected devices>Backup
B) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
C) BlackBerry Desktop Manager
D) BlackBerry Link

2. A user who does not have Roaming services would like to get data while travelling at no cost. What service needs to be enabled to access Hot Spots?

A) Bluetooth
B) International Roaming
C) Wi-Fi
D) Cellular connection

3. What is BlackBerry Protect used for?

A) To backup/restore and issue remote admin commands
B) To encrypt the device data remotely
C) To backup PIM information and manage devices
D) To manage the user's device and provide additional message service

4. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?

A) App World
B) BlackBerry Help
C) BlackBerry Protect
D) BlackBerry Lost and Found

5. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) The application is not trusted on the BlackBerry Device Service (BDS).
C) The users account has been locked out by the BDS.
D) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.

Solutions: