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BlackBerry 10 Support Specialist Sample Questions:

1. Direct access to demos of the swipe gestures can be done through which one of the following?

A) Options
B) Help
C) Setup
D) Settings

2. What is BlackBerry Protect used for?

A) To backup/restore and issue remote admin commands
B) To encrypt the device data remotely
C) To backup PIM information and manage devices
D) To manage the user's device and provide additional message service

3. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) In Messages, go to Options -> Timeframe.
B) The value is set by the email service provider and cannot be changed.
C) Go to Settings -> Accounts -> select the Email account, and go to Advanced.
D) Delete the account integration, and recreate it.

4. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
D) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

5. Certificates can be manually imported on the handheld by going to:

A) Options, Security, Import.
B) Settings. Security and Privacy, Certificates, Import.
C) Settings. Network Connections, Certificates.
D) Options, Certificates, Import.

Solutions: