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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 2: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 3: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 4: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 5: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 6: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 7: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 8: Integration | 8% - 12% | - System Connectivity
|
| Topic 9: Planning and Dispatching | 12% - 18% | - Resource Planning
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
A) Its not possible
B) It is possible by adding a business rule in the admin app
C) It's only possible with a paid feature request at SAP
2. Screen customizations. Choose Four correct answers.
A) can validate inputs in fields
B) Mark a job as 'technically complete
C) can (un)display, sort and group fields and custom fields
D) can show custom translations instead of standard translations
E) tare possible for mobile & web-screens
3. Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.
A) Service Calls
B) Projects
C) Skills
D) Activities
4. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Outage protection
B) Sophisticated cloud firewall
C) Hardware redundancy control
D) SSL- encrypted cloud communication
5. How would a field service technician update the service assignment status? Choose the correct answer
A) By setting the relevant workflow step
B) By navigating to the address on the service assignments
C) By opening the service assignments
D) By adding a checklist
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C,D,E | Question # 3 Answer: A,D | Question # 4 Answer: B,D | Question # 5 Answer: B |
