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IBM Information Management Front End Tools and Processes Sample Questions:

1. When does a PMR need to be re-entitled?

A) When customer's telephone number is changed.
B) When the customer cannot speak English.
C) When the product compid is changed.
D) When you find an APAR for the customer's problem.

2. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) raise a new PMR for each application and environment and requeue appropriately
B) open an Enhancement Request for each product in the portfolio
C) close the PMR adding NCDNS in the header to indicate non-problem PMR
D) contact the Country On-Site services team advising of the opportunity

3. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) typefa 1654
B) type format alter and insert1654
C) type fa and fill in the format alter number with 1654
D) type p;1654

4. Which User ID is required to access CCWIN?

A) IBM Intranet User ID
B) Windows Log-in ID
C) Lotus Notes User ID
D) RETAIN User ID

Solutions: