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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Imaging and Printing Portfolio | - Product features and capabilities - Overview of HP imaging and printing products |
| Topic 2: Printing Technologies and Concepts | - Imaging and printing solution benefits - Printing technologies fundamentals |
| Topic 3: Customer Needs and Solutions | - Matching HP solutions to customer business needs - Identifying customer requirements |
| Topic 4: HP Sales Fundamentals | - Sales positioning and value proposition - HP partner and customer engagement concepts |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which statement is true about the challenges that business customers face?
- A. Customers need to give first priority to their IT and then to their business.
- B. Customers need to spend time building their IT platform before they focus on their core business.
- C. Customers must balance administration, customers, expertise, and sales.
- D. Customers should outsource their marketing work and focus on IT.
Correct Answer: C 🗳️
What are the key areas that a business must pay attention to?
- A. sales, sales, sales, and sales
- B. sales, customers, administration, know-how, and expertise
- C. customers, clients, users, and partners
- D. IT platforms, innovation, administration, and cash flow
Correct Answer: B 🗳️
Where is a good place to research specific business problems that your customers might face?
- A. vertical industry association websites
- B. local universities
- C. local newspapers
- D. employment agencies
Correct Answer: A 🗳️
Which HP management tools make HP products easier to set up, use, and manage? (Select two.)
- A. balanced deployment
- B. HP Easy Printer Care
- C. HP ImageREt technology
- D. Total Cost of Ownership calculator
- E. HP Jetdirect networking
Correct Answer: A,B 🗳️
What are the main reasons why customers continue to print documents?
- A. habit, communication, legal reasons
- B. easy to do, inexpensive, environmentally friendly
- C. habit, color, media
- D. habit, easy to file, easy to discard
Correct Answer: A 🗳️
