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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
C) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
2. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
A) Wireshark
B) System Status Application
C) Customer Call Reporter
D) System Monitor
3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
4. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?
A) The phone requires a firmware update.
B) The phone has registered to a backup IP Office.
C) The phone has been restricted by the administrator.
D) The phone is set to Do Not Disturb (DND).
5. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A) Set the central site as a distributed server.
B) Set the remote sites as distributed servers.
C) Set the central site as a centralized server.
D) Set the remote sites as backup servers.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B,C |



