Get ITIL-4-DITS Actual Free Exam Q&As to Prepare for Your Peoplecert Certification
Peoplecert Actual Free Exam Questions And Answers
Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is a highly sought-after certification exam in the IT industry. ITIL-4-DITS exam is designed to certify that professionals have the skills and knowledge required to lead digital and IT strategies within an organization. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is an essential requirement for IT professionals who are seeking to enhance their career prospects.
NEW QUESTION # 10
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Omnichannel delivery
- D. Customer analytics
Answer: D
NEW QUESTION # 11
An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.
What is the BEST way to improve operational excellence with these technological capabilities?
- A. Employee 360
- B. Customer 360
- C. Technology replacement modernization
- D. Omnichannel delivery and support
Answer: A
NEW QUESTION # 12
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: D
NEW QUESTION # 13
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Ensure there is one common communication channel for the strategy
- B. Utilize metrics to ensure stall comply with the strategy
- C. Tallor strategic communications to the stakeholders preferences
- D. Deliver compulsory strategic awareness sessions regularly
Answer: C
Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
NEW QUESTION # 14
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Ensure service costs are clear to the consumers to help regulate prices
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adopt a short-term Increase in the pricing and margins
- D. Adjust competitive prices for the market and competition
Answer: D
Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
NEW QUESTION # 15
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. A mixed demographic of users with varied levels of IT skills
- B. Well-trained service desk staff with a broad set of skills
- C. Employment laws effecting service provider staff
- D. Knowledge and understanding of potential Innovative technology
Answer: B
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 16
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Provide additional funding via the research and development budget
- C. Switch 10 funding teams and value streams
- D. Provide additional funding lo development and operations
Answer: C
NEW QUESTION # 17
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Omnichannel delivery
- D. Customer analytics
Answer: C
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 18
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Legging metrics report what has been achieved
Answer: D
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 19
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's services
- B. An organization's services ate based on the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's products
Answer: C
NEW QUESTION # 20
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
Answer: C
NEW QUESTION # 21
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Engagement risk
- C. innovation risk
- D. Dis risk
Answer: A
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 22
An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?
- A. Correlating usage and support data with environmental factors
- B. Using data obtained from direct distribution channels
- C. Using data obtained from digital communication channels
- D. Avoiding the use of subjective factors such as informal feedback
Answer: A
NEW QUESTION # 23
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of staff skills and competence
- B. Management of threats and opportunities
- C. Linked processes and practices to value creation
- D. Improved use of automation
Answer: A
Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
NEW QUESTION # 24
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. synergism
- B. Erosion
- C. Concurrence
- D. Cannibalism
Answer: A
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 25
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?
- A. The ongoing cost of maintaining and supporting the cloud services
- B. The value that would be generated if the organization made a different investment
- C. The technology and resource costs of migrating to the cloud services
- D. The estimated increase in revenue generated from sales of the new services
Answer: B
NEW QUESTION # 26
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Peoplecert ITIL-4-DITS certification exam is an excellent way for IT professionals to demonstrate their expertise in digital and IT strategy, and to advance their careers in this rapidly evolving field. With its global recognition and highly specialized focus, this certification is a valuable asset for anyone who wants to stay ahead of the curve in the digital age.
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