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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation |
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Licensing models and options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Analyze user and site communication needs - Identify business objectives and drivers |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems |
| Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
1. Das Avaya Vantage K155-Gerät hat einen Telefonie-Formfaktor. Was bedeutet es, einen Telefonie-Formfaktor zu haben?
A) Es hat keinen Touchscreen.
B) Es muss ein kabelgebundenes Mobilteil verwendet werden.
C) Enthält ein herkömmliches Tastenfeld.
D) Es enthält keine Kamera.
2. Siehe Szenario: IT-FAC.
Der Kundenbetreuer sagte, dass der Kunde besorgt darüber sei, wie lange Anrufe gehalten oder geparkt werden. Sie möchten einfache Berichte erhalten, die diese Art von Informationen zusammenfassen.
Was können Sie dem Account Manager über die CDR/SMDR-Informationen und -Ausgabe mitteilen?
A) IP Office verfolgt diese Informationen nicht, sie sind jedoch über eine Anrufabrechnungsanwendung eines Drittanbieters verfügbar.
B) IP Office verfolgt diese Informationen und sie werden in einem CSV-Format bereitgestellt.
C) IP Office verfolgt diese Informationen und kann mithilfe der integrierten Berichte überprüft werden.
D) IP Office verfolgt diese Informationen nicht, sie sind jedoch mit einer Callcenter-Anwendung verfügbar.
3. Die IT-Mitarbeiter eines Unternehmens arbeiten oft von entfernten Standorten aus.
Was ist erforderlich, damit sie die Avaya IP Office-Plattform remote verwalten können?
A) Der Avaya Secure Access Link (SAL)
B) VPN-Zugriff auf das Unternehmensnetzwerk und einen IP Office System Monitor
C) VPN-Zugriff auf das Firmennetzwerk und einen Webbrowser
D) VPN-Zugriff und das Systemstatus-Tool
4. Sie arbeiten mit einem Kunden zusammen, um ihn auf eine Avaya Midsize-Lösung mit IP Office zu migrieren. Sie haben neun vorhandene analoge Amtsleitungen, die jeweils 40 US-Dollar pro Monat kosten. Sie möchten feststellen, ob es kostengünstig wäre, mit einem T1/E1 zu einem Preis von 400 $ pro Monat auf digitales Trunking umzusteigen.
Obwohl die analogen monatlichen Anschlussgebühren geringer sind, was müsste noch berücksichtigt werden, um die Gesamtkostendifferenz zu betrachten?
A) Für digitales Trunking ist aus Sicherheitsgründen ein SBCE erforderlich.
B) Digitale Amtsleitungen benötigen VCM-Kanäle und analoge Amtsleitungen nicht.
C) An IP Office angeschlossene analoge Geräte wie ein klassisches Faxgerät benötigen analoge Amtsleitungen.
D) Die Kosten für neun analoge Amtsleitungsports im Vergleich zu einem einzelnen digitalen Amtsleitungsport.
5. Siehe Szenario: IT-FAC.
Sie haben sich für diesen Kunden entschieden, High Availability (HA. for the Session Border Controller for Enterprise (SBCE)) mit 15 SIP-Trunks zu installieren.
Welche Lizenzierung ist neben der Hardware für diese Lösung erforderlich?
A) 15 Standardlizenzen; da HA in der Standardlizenz enthalten ist
B) 15 Standardlizenzen und 15 Standard-HA-Lizenzen
C) 15 Standardlizenzen und 15 Advanced-Lizenzen; da für HA Advanced-Lizenzen erforderlich sind
D) 30 Standardlizenzen; da Sie die Standardlizenzen für HA duplizieren müssen
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
