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Genesys GE0-702 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Operations | - Identifying routing and configuration issues - Monitoring call flow execution |
| Topic 2: Genesys Platform Fundamentals | - Core components (routing, server, configuration tools) - Architecture of Genesys 7 environment |
| Topic 3: Developer Configuration and Scripting | - Routing scripts and logic implementation - Integration with telephony systems |
| Topic 4: Routing and Treatment | - Queuing and skill-based routing concepts - Routing strategies and rules |
| Topic 5: Inbound Voice Solutions | - DNIS/ANI handling and call distribution - Call flow design and routing logic |



