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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Storage Product Overview | 20% | - XIV Storage System - DS8000 Series - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - FlashSystem Family |
| Topic 2: Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| Topic 3: Installation and Configuration | 25% | - System Planning and Requirements - Software Setup and Initialization - Hardware Installation - Network Connectivity and SAN Configuration |
| Topic 4: Troubleshooting and Problem Determination | 25% | - Performance Issues - Connectivity and Path Failures - Diagnostic Tools and Utilities - Error Log Analysis |
| Topic 5: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
- A. Disk Magic
- B. Capacity Magic
- C. Storage Tier Advisor Tool
- D. TPC
Correct Answer: A 🗳️
What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
- A. 1
- B. 4
- C. 6
- D. 2
Correct Answer: B 🗳️
A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
- A. Place the order, then have the installer take apart and reassemble the XIV.
- B. Place the order with just 1 TB drives.
- C. Place the order with only 6 modules then perform a MES upgrade.
- D. Place the order with height and weight reduction delivery.
Correct Answer: A 🗳️
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A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. SmartCloud Orchestrator
- B. OpenStack
- C. Tivoli Flashcopy Manager
- D. Tivoli Storage Productivity Center
Correct Answer: A 🗳️
Which upgrade is possible for a customer with IBM FlashSystem 840?
- A. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
- B. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
- C. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
- D. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
Correct Answer: B 🗳️
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