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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Add Participant node
B) Create Conversation node
C) Screen Pop node
D) Queue Task node

2. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Persistent
B) Navigation
C) Headless
D) Panel

3. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Use Virtual Agent V2 node.
B) Create a connector in Control Hub for Webex AI agent.
C) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
D) Reload Flow Designer to refresh the configuration.

4. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) SIP registration expiration timer
C) Queue wait threshold
D) Callback retry interval and queue backlog

5. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Rebuild the organization tenant
B) Disable SRTP temporarily
C) Replace all branch IP phones
D) Verify WAN performance and packet statistics

Solutions: