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CIPS Operations Management Sample Questions:

1. Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

A) cost
B) durability
C) reliability
D) availability

2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 1?

A) quality function deployment
B) statistical process control
C) quality circle
D) kansei engineering

3. What is the main purpose of Six-Sigma?

A) eliminate variation
B) to break even
C) customer satisfaction
D) reduce waste

4. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) where quality assurance must be carried out regularly
B) an organisation with low numbers of manufacturing staff
C) many different items are produced in low quantities
D) in high value, high volume production

5. The Public Sector only provides Services not Goods. Is this TRUE?

A) no- the public sector may provide goods as well as services
B) yes- the public sector provides services such as education and health care
C) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
D) no- the public sector provides goods rather than services

Solutions: