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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Add all the holidays observed by your organization.
B) Use business rules to automatically calculate dates
C) Create a custom incident milestones report and add it to a custom incident workspace
D) Define default response requirements.

2. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) syndicate chat widget
B) configuration settings
C) proactive chat widget
D) business rules

3. A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A) the Filters settings of the report
B) the Purge settings in the database
C) the permissions of the report
D) the Expanded Report Audit Log from the Reports Explorer

4. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Update the hash value to match the hash declared at the end of the file.
B) Check if the exported file was generated by a product version that is older than the existing product version.
C) Check the customized regional and language settings of your workstation or personal computer.
D) Reduce the picture scale of the report.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides supportfor all accelerators.
B) The source files for all listed accelerators are available for download.
C) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E) Theyare available at http://www.oracle.com/technetwork.

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