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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel & User Group Administration | 28% | - Configure channel management policies - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Security | 15% | - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| App Administration | 10% | - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)
A) Add important channels to your workspace's default channels.
B) Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
C) Train managers to add their new hires to the important channels as part of the new employee onboarding process.
D) Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
2. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
A) Allow everyone on the Customer Support team to approve and install the apps they need.
B) Streamline an incident management workflow.
C) Approve and install apps to integrate their support tools with Slack.
D) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
3. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
A) False
B) True
4. You're an Org Owner for a financial organization's Slack Enterprise Grid.
Someone accidentally shared confidential financial statements in a public Slack channel.
You have since deleted the file; however, you want to track which users have downloaded the file from Slack.
What is the best way to do this?
(Select the best answer.)
A) Use the Import/Export Data tool under workspace settings to export the required public channel data.
B) Use the Audit Logs API to audit the file download action in the required public channel.
C) Use the Discovery APIs to export the required public channel data.
D) Use the Audit Logs API to export the required public channel data.
5. A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?
A) The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
B) Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
C) Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.
D) The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |



