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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is SAP Solution Manager Enterprise Edition? (Choose two)
A) An enablement program for SAP partners
B) An enablement program for SAP customers
C) A platform for realizing the value of SAP Enterprise Support
D) A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
2. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)
A) The data objects used by the program.
B) The authorizations required to execute a program.
C) The database tables that are accessed by the program.
D) The Include programs of the program (for example, Top-Include).
3. What does each trace in the SQL trace correspond to?
A) Exactly one ABAP statement
B) Exactly one Open SQL statement
C) Exactly one execution step of a statement at database level
D) Exactly one Native SQL statement
4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A) Send notes to customer without being sure that they will help.
B) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
C) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
D) Try to guess what the customer 'might' want to have.
5. How can you use your customer's system data for an SAP Note Search? (Choose three)
A) Select the customer's product version in the 'Validity' section of the Note Search.
B) Copy and paste the configuration information into the 'Validity' section of the Note Search.
C) Add the customer's system ID to the search terms.
D) Select the customer's software components in the 'Validity' section of the Note Search.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: A,B,D |
