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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new completion code is an agent completion code.
B) The new code was not available because it was created on another dialer in the pod.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The agents was not aware of the new completion code.
E) The completion code was not assigned to a short-cut key.

2. Which tool is used to obtain the operation status of the acdmon binary?

A) adump
B) dunup_tool
C) acdsnapshot
D) aodsnapdump

3. Which backup would contain a complete image of the system on Proactive Contact?

A) System and Calling Lists
B) Create Bootable Backup
C) Complete System
D) System Configuration Files

4. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the label section
B) the expression section
C) the dimension section
D) the fields section

5. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data using Latelist/Latemark processing.
B) Restores calling list from Backup storage device.
C) Restores calling list from prior day's automated standard calling list file backup.
D) Reprocesses calling list from previous raw file data from host.
E) Restores calling list data from prior day's tran.stat files.

Solutions: