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BlackBerry BCP-521 Exam Syllabus Topics:

Section	Objectives
Topic 1: Troubleshooting and Maintenance	- Logging and monitoring 1. System logs analysis 2. Call tracing and diagnostics tools - Common SIP Gateway issues 1. Audio issues and one-way audio diagnosis 2. Registration failures and SIP errors
Topic 2: Call Routing and Mobility Features	- Enterprise voice continuity 1. Desk phone and mobile call handoff 2. Single number reach functionality - Dial plan and routing logic 1. Number translation and normalization 2. Inbound and outbound call routing rules
Topic 3: Configuration and Deployment	- Integration with BlackBerry Enterprise Server 1. User provisioning and policy assignment 2. Voice service activation for mobile users - SIP Gateway configuration 1. Firewall and port configuration 2. Server setup and network requirements
Topic 4: SIP Protocol Fundamentals for MVS	- Media handling and codecs 1. RTP media stream handling 2. Codec negotiation and compatibility considerations - SIP signaling and session management 1. Registration and authentication mechanisms 2. INVITE, ACK, BYE message flow
Topic 5: BlackBerry MVS SIP Gateway Architecture	- Core components and system architecture 1. MVS Server role in enterprise telephony integration 2. SIP Gateway function and placement in network topology - Integration with PBX systems 1. Supported PBX interoperability concepts 2. Call routing between mobile and desk phone