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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Topic 2: Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Topic 3: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Topic 4: Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Topic 5: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Topic 6: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
Salesforce Certified Strategy Designer Sample Questions:
Which type of testing would involve the following action by the moderator? Seeing if the inpulse of the tester where he first clicks is correct.
- A. First Click Testing
- B. Tree Testing
- C. Card Sorting Testing
Correct Answer: A 🗳️
True or False? When creating a Report Type, users will be able to select for the Primary object only "with" as the logic nexus with the related object. For Example "Accounts with Contacts".
- A. FALSE
- B. TRUE
Correct Answer: A 🗳️
Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
What is the frist step of the App Lifecycle?
- A. Test Release
- B. Build Release
- C. Test
- D. Develop
- E. Plan Release
Correct Answer: E 🗳️
What can be built to allow agents to quickly gather data from a customer while on the phone by vieweing a series of pre-defined screens that allow input?
- A. An Assignment Rule
- B. A Workflow Rule
- C. A Process
- D. a Flow
Correct Answer: D 🗳️
